Unit Head, Quality Assurance & Analytics, E-Business Operations

To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.

Requirements

Key Responsibilities

• Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.

• Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.

• Coordinate Group meetings and training.

• Drive process improvement initiatives to enhance customer experience and operational efficiency.

• Ensure GL reconciliation checks are accurate and escalate exceptions.

• Supervise periodic spot checks and process audits across key E-business Operations functions.

• Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.

• Assign and monitor review tasks based on team capacity and priorities.

• Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).

• Support internal/external audit reviews and respond to QA-related queries.

Skills/Competencies

• Ability to lead a team and make sound judgments based on evidence and QA findings.
• Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces**.**
• Understanding of governing principles and rules of E-business operations.
• Ability to spot errors, inconsistencies, or deviations in data or processes.
• Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
• Good verbal and written skills.
• Working closely with operations, compliance, IT, or other relevant teams.
• Handling discrepancies or quality concerns tactfully.

Qualification

• First degree in any Discipline with a minimum of Second-Class honors.

• Relevant Masters’ degree will be an advantage

Professional Membership

A recognized professional certification will be an added advantage

Minimum Experience

Minimum of 6 years relevant experience.